Valued Customer,

As per update by our upstream providers below is the tentative plan from SMW5 cable repair operation in Egyptian terrtorial water. The below mentioned plan of commencement of repair work is subject to operational permits and favorable weather conditions.

Start of Operation: 6th March 2021

Expected completion: 15th March 2021

We shall remain in your reach for any query or concerns during this time. Your considerate cooperation and patience would be highly appreciated.

We regret for any inconvenience this might cause you.

Regards,

Nexlinx Sysadmin

support@nexlinx.net.pk

+92-42-111432432

+92-42-111432433

http://nexlinx.net.pk

Sent: Wednesday, February 17, 2021

Valued Customer,

We have been informed by our upstream providers that they are observing a subsea fault in SMW5 cable system, 23kms from CLS Abu Talat in Egypt.

All west bound capacities on SMW5 cable system are on outage due to this fault. Marine repair operation will start after issuance of permits from concerned authority.

Currently no ETR is available.

Affected Service: Service degradation may be faced on Internet/IP Services

We shall remain in your reach for any query or concerns during this time. Your considerate cooperation and patience would be highly appreciated.

We regret for any inconvenience this might cause you.

Regards,

Nexlinx Sysadmin

support@nexlinx.net.pk

+92-42-111432432

+92-42-111432433

http://nexlinx.net.pk